Quality Assurance Services

OBJECTIVE, THOROUGH, AND RELIABLE

Asset Management Outsourcing Services (AMOS) can provide objective, thorough, and reliable assessment of Default Mortgage Operations for a mortgage company in order to adhere with investor, regulatory, and compliance guidelines.

Independent reviews of the default mortgage process are conducted by individuals with a strong mortgage background, including default servicing for Fannie Mae, Freddie Mac, and Federal Housing Association (FHA) loans as well as regulatory agencies such as the Office of the Comptroller of the Currency and the Consumer Financial Protection Bureau (CFPB).

AMOS THIRD PARTY REVIEW

A third-party review will follow the same audit process as the investor would perform on the loan. The quality review can be customized to each client’s specifications and requirements. The results of the quality review prove beneficial to ensure proper training, performance, and adherence to investor guidelines.

AMOS currently completes a third-party review on four stages within the Loss Mitigation hierarchy as follows:

Processing
(Staging)

In-depth review of the initial stages for a loan modification by reviewing the request for hardship assistance and related documents required to complete a loan modification review.

Loan Modifications
(Trial Plans and Final Modifications)

Allows for a thorough review on key factors, ranging from income review and verification to validation of the loan modification per investor guidelines.

Short Sale
Approvals

Determined by investor guidelines and reviewed based on verification of required documentation (Junior Liens and lien release negotiation, Mortgage Insurance, investor loan approval, and more)

Short Sale
Closings

The Short Sale Closings are reviewed for completeness, including verification of accurate HUD-1 Settlement Statement received in a timely manner, wire funds received and applied and confirmation of communication with the Realtor, Borrower, and Title Company as required.

Additional quality assurance customization is available through our professional Services group

SINCERE EFFORT, INTELLIGENT DIRECTION AND SKILLFUL EXECUTION

Our Quality Review also ensures all decisions are based on financial eligibility and investor requirements, devoid of disparate impact or treatment, discrimination, or harassment based on any Protected Class characteristics.

Reporting of all audit findings is generated and provided on a weekly and monthly basis, which may vary based on client specific requirements.

CONTACT US

Please get in touch with us and our expert support team will answer all of your questions